Is your website trusted?
Yes, we work under the standard of Kuwait Civil Aviation under license number 1731 and Kuwait Chamber of Commerce under commercial registration number 2006/821
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Where is Al Ostora based?
Al Ostora Travel Company is based in Kuwait. |
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What is the advantage of using your online booking system other than the travel agency?
There is no service charge if you book thru our online booking system. |
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What will I do in case I face any problem with my flight booking and accommodation?
In case you face any problem with your flight booking do not hesitate to call our call center at +965 22 66 66 44. In case you face any problem with your hotel booking you can call our supplier, it is printed in your voucher. |
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Can I purchase tickets for other parties if I’m not traveling?
Yes |
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If I choose not to provide my credit card details online, can I pay by phone?
Yes, you can. Call any of our call center agent at +965 2 66 66 44 or reservations@alostoratravel.com |
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Can I book multi-itineraries online?
Yes, in the near future just click on "Multi-destination" option. |
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What service fees are applicable for cancellations and itinerary changes?
Just click on Terms Conditions to get the required explanation. |
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How long does it take to process refund?
Unused ticket takes two months from date of application thru accounts@alostoratravel.com Partially used ticket takes one to two months from date of application. |
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How can I claim my refund amount?
If you are in Kuwait, we can deliver your refund amount to your doorstep or deposit it to your account, just give us your bank details, or claim it personally from our office. If you are outside Kuwait, we can transfer it to your account just give us your bank details. thru accounts@alostoratravel.com We Process Refund through the same Credit Card. |
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Can I change or modify my booking online?
No, all modifications to be done thru our call center. Call us at +965 22 66 66 44 or email us at reservations@alostoratravel.com. |
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Can I make special requests for my reservation?
Yes, special requests such as seat (if airline provides) and meal can be done during booking. |
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Do I need to reconfirm my booking?
Yes, you have to reconfirm your booking at least 72 hours before departure to avoid cancellation. |
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How do I extend my hotel stay?
Just browse to our website and make a new booking |
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