| Service Item | | Details |
| Ticket Refund and Cancellation Processing | | Al Ostora Travel charges a service fee for refund related partial or full cancellation of a ticket. |
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| | Many airfares are non-refundable once purchased. Majority of partially used tickets are non-refundable |
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| | In addition to Ostora fee, airlines may charge a cancel- ation penalty between 0% and 90% of the fare value of the ticket if the ticket is partly or fully refundable *. |
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| Name change | | Not Possible. It should be exactly as in passport |
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| Date Change / Itinerary Change / Class Upgrade | | Ticket must be re issued; Applicable re-issue fee or fare difference varies. |
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| No show | | Airline charges for no show in case of changes or refund. |
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| Delivery of Tickets | |
Free of charge |